POSITION SUMMARY

The Service Ambassador creates a warm and welcoming environment in the lobby by smiling, greeting visitors by name, and learning about guests. Coordinates a fond farewell celebrating discharging patient.

GENERAL RESPONSIBILITIES

• Creates a warm, welcoming lobby environment by addressing visitors by name and learning about them.

• Answers phones with a cheerful, warm greeting.

• Makes collection calls as instructed to proactively prevent accounts from becoming delinquent.

• Answers basic center and business office questions; escalates as needed to appropriate person.

• Assists with daily candidate interview schedules as needed; greets all incoming candidates and routes them to appropriate person for interview or the center’s Director of Human Resources.

• Processes and distributes the center’s incoming and outgoing mail.

• Accepts and handles payments at desk in accordance with policy and procedures.

• Maintains the center’s Patient Fund Petty Cash box.

• Prepares, copies, and mails administrative correspondence.

• Assists with inventory and ordering of office supplies.

• Maintains business office filing.

• Follows emergency protocol.

• Maintains the confidentiality of all residents’ records.

• Reports all instances of abuse or neglect or other concerns to management.

• Attends and participates in orientation, training, and in-service education, and staff meetings.

• Ensures all mandatory training is completed on time.

• Performs other duties as necessary for the successful operation of the center.

PREREQUISITES, SKILLS, & ABILITIES

• Outgoing and friendly demeanor.

• Ability to communicate, comprehend, understand, and write messages, and follow directions.

• Excellent verbal and written communication skills.

• Knowledge of business office machines.

• Computer skills with word processing software knowledge.

• Able to work with minimal supervision.

• Detail oriented.

• Professional appearance and demeanor.

• Confidence when interacting with a variety of people.